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	IT Support - Strategy - UK  Merrill Lynch installs VoIP to support 10,000 staff  Intel offers 64-bit migration path with Itanium, Xeon and Pentium  Looking to the long term  Capacity for change  Is it too late for NHS national programme to win support of doctors for new systems?  Business broadband adoption up to 77%  GPs' support for IT plan falls sharply, study reveals  Get the doctors on board - or fail  Borland project tools boost collaboration  Big Blue acquires Equitant  Deutsche Bahn migrates to Linux  How to add true value with hosted IP  BT to massively expand SDSL  Nokia introduces VPN gateways for mobile staff  HP steps up moves to standardise on 64-bit servers with Itanium  Oracle outlines eight-year PeopleSoft plan  Top users' security manifesto aims to close gaps in supplier offerings  Early warning of Choose & Book flaws could help ensure success  Compliance demands set to drive storage management innovation  Blueprint for professionalism in IT security  HP Business Partner Program  Users seek reassurance as PeopleSoft plan unveiled  Microsoft delays 64-bit Itanium to concentrate on hybrid processors  Winds of change blow after IBM transformation  Control in a mobile world  Forrester: Time to evaluate your e-commerce strategy  How do I use the web to generate business?  Victorious Oracle's pledge on PeopleSoft  Heat is on IT directors to boost the business in 2005  BT expands SME reach  BEA Systems acquisition will boost telecoms solution  How to solve the patching puzzle  Siebel sights SMEs for CRM  Microsoft to launch Office developer conference  Stress-free upgrades need proper planning  Mobile applications for international use should employ the simplest technologies  Make the right moves  Make sure of the maximum benefit  Many happy network returns  The perfect host?  DWP plans a massive XP upgrade despite the pilot roll-out disaster  Custom support, online help and Linux are options for NT4 users  Embrace the future  The essence of convergence  Sun executive reveals Nas strategy  Cisco fills out convergence range  Linux certification gets a helping hand from partnership  ISC launches programme for security best practice  Intel settles on new desktop strategy  China's Lenovo to buy IBM's PC business  Oracle remains tight-lipped about PeopleSoft  Your Shout  RAF and British Council map staff IT skills to reinforce recruitment and retention  Open source group to spread cost message  Our sales staff need timely customer data  IBM puts PC business up for sale  Sun shines on interoperability progress with Microsoft  Resellers to support Dell  Object database goes open source  Interview: John Swainson, CA's new CEO  Microsoft to open research lab in India  Linux slashes costs for bank giant  Waterways to cut costs by 35% with Fujitsu  Sun acquisition to boost IT services portfolio  IBM sets up hands-on user test centre  Sun's Linux strategy: too little and too late?  Use your spare time and IT expertise to help out  Anglian Water adopts centrally controlled network security to protect corporate data  In a crossover world, performance and security converge to give fast, secure apps  IBM Workplace gets software makers' support  PeopleSoft and Oracle still locked in battle  Mapping out a future for the NHS  Sun to offer Solaris 10 free in bid to beat the growth of open source  Barclays banks on an integrated IT department in a bid to cut costs  Responsibility without authority leaves head of police IT with roll-out quandary  Responsibility without authority leaves head of police IT with roll-out quandary  Pick 'n' mix support for users  DSI strategy will force Microsoft to support rivals  Solaris 10 offers alternative to upfront licensing model  Open source enters mainstream  Thought for the day: Staff are key to excellence  Paper trail tops US e-voter poll  Meeting notes: 10 November 2004  Appoint a champion to lead IT to changes  GE to sell 60% of Indian BPO operation  How better application planning cuts costs  500 Club IT directors to tackle mobile challenges  Making your online brand a success  In brief  New Office for small businesses  'IT portfolio mix all wrong'  From manager to chief information officer  BMC and HP upgrade software to help IT make business changes  CA's bet on open source pays off as number of Ingres users doubles  Ignorance of IT breeds turkeys  In control of IT  News in brief  Go-Ahead invests �6.8m in high-speed IP network for 300 rail, bus and airport sites  Report warns of skills shortage bombshell  Boost performance with a five-step plan Back To A-to-Z Index >> Project Management! 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