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	IT Support - Strategy - UK �Merrill Lynch installs VoIP to support 10,000 staff �Intel offers 64-bit migration path with Itanium, Xeon and Pentium �Looking to the long term �Capacity for change �Is it too late for NHS national programme to win support of doctors for new systems? �Business broadband adoption up to 77% �GPs' support for IT plan falls sharply, study reveals �Get the doctors on board - or fail �Borland project tools boost collaboration �Big Blue acquires Equitant �Deutsche Bahn migrates to Linux �How to add true value with hosted IP �BT to massively expand SDSL �Nokia introduces VPN gateways for mobile staff �HP steps up moves to standardise on 64-bit servers with Itanium �Oracle outlines eight-year PeopleSoft plan �Top users' security manifesto aims to close gaps in supplier offerings �Early warning of Choose & Book flaws could help ensure success �Compliance demands set to drive storage management innovation �Blueprint for professionalism in IT security �HP Business Partner Program �Users seek reassurance as PeopleSoft plan unveiled �Microsoft delays 64-bit Itanium to concentrate on hybrid processors �Winds of change blow after IBM transformation �Control in a mobile world �Forrester: Time to evaluate your e-commerce strategy �How do I use the web to generate business? �Victorious Oracle's pledge on PeopleSoft �Heat is on IT directors to boost the business in 2005 �BT expands SME reach �BEA Systems acquisition will boost telecoms solution �How to solve the patching puzzle �Siebel sights SMEs for CRM �Microsoft to launch Office developer conference �Stress-free upgrades need proper planning �Mobile applications for international use should employ the simplest technologies �Make the right moves �Make sure of the maximum benefit �Many happy network returns �The perfect host? �DWP plans a massive XP upgrade despite the pilot roll-out disaster �Custom support, online help and Linux are options for NT4 users �Embrace the future �The essence of convergence �Sun executive reveals Nas strategy �Cisco fills out convergence range �Linux certification gets a helping hand from partnership �ISC launches programme for security best practice �Intel settles on new desktop strategy �China's Lenovo to buy IBM's PC business �Oracle remains tight-lipped about PeopleSoft �Your Shout �RAF and British Council map staff IT skills to reinforce recruitment and retention �Open source group to spread cost message �Our sales staff need timely customer data �IBM puts PC business up for sale �Sun shines on interoperability progress with Microsoft �Resellers to support Dell �Object database goes open source �Interview: John Swainson, CA's new CEO �Microsoft to open research lab in India �Linux slashes costs for bank giant �Waterways to cut costs by 35% with Fujitsu �Sun acquisition to boost IT services portfolio �IBM sets up hands-on user test centre �Sun's Linux strategy: too little and too late? �Use your spare time and IT expertise to help out �Anglian Water adopts centrally controlled network security to protect corporate data �In a crossover world, performance and security converge to give fast, secure apps �IBM Workplace gets software makers' support �PeopleSoft and Oracle still locked in battle �Mapping out a future for the NHS �Sun to offer Solaris 10 free in bid to beat the growth of open source �Barclays banks on an integrated IT department in a bid to cut costs �Responsibility without authority leaves head of police IT with roll-out quandary �Responsibility without authority leaves head of police IT with roll-out quandary �Pick 'n' mix support for users �DSI strategy will force Microsoft to support rivals �Solaris 10 offers alternative to upfront licensing model �Open source enters mainstream �Thought for the day: Staff are key to excellence �Paper trail tops US e-voter poll �Meeting notes: 10 November 2004 �Appoint a champion to lead IT to changes �GE to sell 60% of Indian BPO operation �How better application planning cuts costs �500 Club IT directors to tackle mobile challenges �Making your online brand a success �In brief �New Office for small businesses �'IT portfolio mix all wrong' �From manager to chief information officer �BMC and HP upgrade software to help IT make business changes �CA's bet on open source pays off as number of Ingres users doubles �Ignorance of IT breeds turkeys �In control of IT �News in brief �Go-Ahead invests �6.8m in high-speed IP network for 300 rail, bus and airport sites �Report warns of skills shortage bombshell �Boost performance with a five-step plan Back To A-to-Z Index�>> Project Management! 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