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	helpdesk - strategy - UK �How to add true value with hosted IP �The perfect host? �Waterways to cut costs by 35% with Fujitsu �Trusts highlight local challenge of IT plan �IT expertise could help firms keep track of 'human assets' �Strategy Clinic: Is now the time to make a move to Linux? �Your shout �The reality checks for successful services �Computacenter makes it happen THUS �Business as usual quest for Dundas & Wilson �Strategy Clinic: The cure for the annual holiday headache �Outsourcing deals fail to support the business plan �Direct control of offshore IT can reduce risk �BT wins �46m airport voice and data deal �BT wins �46m UK airports deal �Thought for the day: Don't ignore the desktop �Outsource to cut print costs by up to 30% �Too much of the budget is being blown on monitoring hardware �Logica to offer hybrid offshore/UK services �Teamwork key to charity's success �Our company board is satisfied - is that it? �PeopleSoft aims hosting services at midmarket �HP adds copiers and digital pen to printer lineup �How can I find a suitable service provider? �Who can you trust to take care of business? �BMC signs three partners for software strategy �The value of mapping your IT landscape �Could self-healing software be the IT director's way of cutting support costs? �Strategy clinic: balancing budgeting and innovation �American Express plans enhanced online services �Multifunction products: Who's tipped for the top? �Strategy clinic: Consult the experts �'Average hacker' skills shut down US defence systems �Matalan outsources IT �Meet the reseller: Don't call me that �PeopleSoft helpdesk software unites HR and CRM �Can BA weather the storm? �Time for IT to lead from the front �Investing in young minds �Easy guide to purchasing PCs �Value versus cost: governing IT on a reduced budget �EDS to take over Thorntons' IT in model 10-year contract �Comdex 2001: Cisco pushes for ubiquitous Ethernet connectivity �IBM self-healer to monitor sick PCs �Sony extranet development drives a total overhaul of IT �Compatibility is the key to XP's success �How to get into IT �Special report: Protection racket �The best a manager can get - Managing Contractors �IBM takes notes on the Web �Jumping on the broadband wagon �Peoplesoft takes software off clients �E-skills explosion demands more staff �Great aspirations �The people factor �The VPN dilemma: in-house or outsourced? �A list of new players in the e-marketplace �The VPN dilemma �MicroScope partner excellence awards �PSA: Time and motion in the services sector �Creating online communities �This is a management issue, not an IT one �Web success: a moving story �On call: how the Web gives customer satisfaction �E-business awards: IT industry award �IT support: better out or in? �The rewards of in-house IT �Your road to outsourcing success �Pure genius: Guinness drinks to successful reorganisation �Bank to remain master of 10-year outsourcing deal �Brave.net world? Microsoft must explain its new strategy �It takes two to tango �In search of an IT nirvana �Audit is key to successful desktop management �Case Study: Network Instruments� complete IT solution Back To A-to-Z Index�>> Project Management! The definitive study Download our exclusive research >> Gartner Highlights on ComputerWeekly Subscribe | Mediapack | Terms & Conditions | Privacy Policy | Contact Us | Login�� � 2005 ComputerWeekly.com Ltd. All rights reserved Our publisher also produces websites covering the following topics: Banking Information Travel & Tourism UK Agricultural Services Aerospace Science & Technology Commercial Property HR Information Electronics Farming & Agriculture Global B2B Search Chemical Services & Supplies B2B Search Engine Property Information Hospital & Medical Catering & Hospitality Air Transport Optometry & Optician Construction Event Construction & Contractors Entertainment Search