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	helpdesk - management - UK �Green shoots grow stronger �Covisint to offer password service to health, finance and government �New approaches let small firms outsource the complexity of network management �How BT cut the cost of computing �Health trust takes helpdesk medicine �How to add true value with hosted IP �Pointsec supports Windows Mobile Smartphone �The perfect host? �The NCC connection explained �Who goes there? �McDonald's gets a taste of future demand with Manugistics roll-out �Looking after the bottom line �Thought for the day: The outsourcing balance �Trusts highlight local challenge of IT plan �IT expertise could help firms keep track of 'human assets' �HP to roll out managed SMB services next year �Housing group's IT team improves quality and helps to speed up service for tenants �Strategy Clinic: Is now the time to make a move to Linux? �Users shrug off accounting fraud trial �SSL VPNs make the connection with users �Users to choose as Microsoft rivals mature �Your shout �Australian Customs extends EDS contract �Computacenter delivers for Tradeteam �Seeboard feels power of Computacenter service �The reality checks for successful services �Kier builds foundation for profits �TNT delivers benefit from managed services �Service problems force FT switch �Computacenter makes it happen THUS �Business as usual quest for Dundas & Wilson �All the right moves �Strategy Clinic: The cure for the annual holiday headache �EDS gets US department's �410m contract despite complaints �Outsourcing deals fail to support the business plan �Rotherham squeezes more out of Microsoft to enable e-gov upgrade �Housing Corporation launches inquiry into �17m ASP contract �BT managed service deal to save Ebookers �1.6m �bmi rolls up �60m IT outsourcing contract �Wider vision for career success �Fujitsu wins �5m Visa desktop deal �Thought for the day: Don't ignore the desktop �Employment agency expects to save 40% on IT costs with IBM desktop service �Your shout �Outsource to cut print costs by up to 30% �The resurgence of network management �Too much of the budget is being blown on monitoring hardware �Does your service organisation pass the 'moment of truth' test? �Sears outsources IT to Computer Sciences �Teamwork key to charity's success �IBM lands Delta Lloyd outsourcing contract �Our company board is satisfied - is that it? �Methods to keep your costs under control �PeopleSoft aims hosting services at midmarket �Nokia signs IBM for five-year IT outsourcing deal � IT on trial: is your firm up to the standard? �HP adds copiers and digital pen to printer lineup �Big players set their sights on growing market �Staff benefit from early exposure to new products working for IT companies �Who can you trust to take care of business? �BMC signs three partners for software strategy �Thought for the day: Magnificent obsession �IT leaders must change the attitude of their own end-users �The public sector employers offering the best places to do IT in local government �IBM to standardise Diageo's IT in �300m deal �Unipalm to target SoHo and SME security �The value of mapping your IT landscape �Rewarding customer satisfaction �IBM gets credit from Equifax in �533m outsourcing contract �Micropayments boost for online retailers �EDS opens offshore facility in India �Automatic ID management pays dividends �Thought for the day: Exporting the future �Could self-healing software be the IT director's way of cutting support costs? �Securing more than a return on investment �Demand for CRM skills rises 19% �Sea Containers moves to Win2003 �Get out of the sweat shop and onto the web �Strategy clinic: balancing budgeting and innovation �American Express plans enhanced online services �IT helpdesk software will only meet basic requirements �Bookham cuts costs by insourcing Indian IT support staff �Users will be slow to upgrade to MS Office 2003 �ITNet bags �36m council contract �PeopleSoft releases HR modules and apps �EDS extends two services contracts �Caveat emptor: buyer beware �Northern Electric signs �30m Logica deal �Bombardier to outsource IT support to CSC �BMC gets $355m Remedy from Peregrine �Matalan outsources IT �Next move: Getting beyond the helpdesk �Character recognition �Coping with the generation game to cut the credibility gap �Dream IT departments do exist �Smart working: We've got it all �Meet the reseller: Don't call me that �PeopleSoft helpdesk software unites HR and CRM �Peregrine users weigh up the options �PeopleSoft beefs up employee management application Back To A-to-Z Index�>> Project Management! 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