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helpdesk - management - UK
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Green shoots grow stronger
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Covisint to offer password service to health, finance and government
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New approaches let small firms outsource the complexity of network management
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How BT cut the cost of computing
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Health trust takes helpdesk medicine
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How to add true value with hosted IP
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Pointsec supports Windows Mobile Smartphone
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The perfect host?
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The NCC connection explained
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Who goes there?
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McDonald's gets a taste of future demand with Manugistics roll-out
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Looking after the bottom line
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Thought for the day:
The outsourcing balance
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Trusts highlight local challenge of IT plan
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IT expertise could help firms keep track of 'human assets'
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HP to roll out managed SMB services next year
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Housing group's IT team improves quality and helps to speed up service for tenants
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Strategy Clinic:
Is now the time to make a move to Linux?
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Users shrug off accounting fraud trial
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SSL VPNs make the connection with users
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Users to choose as Microsoft rivals mature
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Your shout
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Australian Customs extends EDS contract
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Computacenter delivers for Tradeteam
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Seeboard feels power of Computacenter service
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The reality checks for successful services
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Kier builds foundation for profits
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TNT delivers benefit from managed services
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Service problems force FT switch
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Computacenter makes it happen THUS
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Business as usual quest for Dundas & Wilson
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All the right moves
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Strategy Clinic: The cure for the annual holiday headache
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EDS gets US department's �410m contract despite complaints
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Outsourcing deals fail to support the business plan
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Rotherham squeezes more out of Microsoft to enable e-gov upgrade
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Housing Corporation launches inquiry into �17m ASP contract
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BT managed service deal to save Ebookers �1.6m
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bmi rolls up �60m IT outsourcing contract
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Wider vision for career success
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Fujitsu wins �5m Visa desktop deal
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Thought for the day:
Don't ignore the desktop
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Employment agency expects to save 40% on IT costs with IBM desktop service
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Your shout
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Outsource to cut print costs by up to 30%
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The resurgence of network management
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Too much of the budget is being blown on monitoring hardware
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Does your service organisation pass the 'moment of truth' test?
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Sears outsources IT to Computer Sciences
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Teamwork key to charity's success
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IBM lands Delta Lloyd outsourcing contract
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Our company board is satisfied - is that it?
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Methods to keep your costs under control
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PeopleSoft aims hosting services at midmarket
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Nokia signs IBM for five-year IT outsourcing deal
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IT on trial: is your firm up to the standard?
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HP adds copiers and digital pen to printer lineup
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Big players set their sights on growing market
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Staff benefit from early exposure to new products working for IT companies
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Who can you trust to take care of business?
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BMC signs three partners for software strategy
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Thought for the day:
Magnificent obsession
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IT leaders must change the attitude of their own end-users
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The public sector employers offering the best places to do IT in local government
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IBM to standardise Diageo's IT in �300m deal
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Unipalm to target SoHo and SME security
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The value of mapping your IT landscape
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Rewarding customer satisfaction
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IBM gets credit from Equifax in �533m outsourcing contract
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Micropayments boost for online retailers
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EDS opens offshore facility in India
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Automatic ID management pays dividends
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Thought for the day:
Exporting the future
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Could self-healing software be the IT director's way of cutting support costs?
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Securing more than a return on investment
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Demand for CRM skills rises 19%
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Sea Containers moves to Win2003
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Get out of the sweat shop and onto the web
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Strategy clinic: balancing budgeting and innovation
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American Express plans enhanced online services
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IT helpdesk software will only meet basic requirements
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Bookham cuts costs by insourcing Indian IT support staff
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Users will be slow to upgrade to MS Office 2003
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ITNet bags �36m council contract
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PeopleSoft releases HR modules and apps
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EDS extends two services contracts
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Caveat emptor: buyer beware
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Northern Electric signs �30m Logica deal
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Bombardier to outsource IT support to CSC
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BMC gets $355m Remedy from Peregrine
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Matalan outsources IT
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Next move: Getting beyond the helpdesk
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Character recognition
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Coping with the generation game to cut the credibility gap
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Dream IT departments do exist
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Smart working: We've got it all
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Meet the reseller: Don't call me that
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PeopleSoft helpdesk software unites HR and CRM
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Peregrine users weigh up the options
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PeopleSoft beefs up employee management application
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