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	helpdesk - management - UK  Green shoots grow stronger  Covisint to offer password service to health, finance and government  New approaches let small firms outsource the complexity of network management  How BT cut the cost of computing  Health trust takes helpdesk medicine  How to add true value with hosted IP  Pointsec supports Windows Mobile Smartphone  The perfect host?  The NCC connection explained  Who goes there?  McDonald's gets a taste of future demand with Manugistics roll-out  Looking after the bottom line  Thought for the day: The outsourcing balance  Trusts highlight local challenge of IT plan  IT expertise could help firms keep track of 'human assets'  HP to roll out managed SMB services next year  Housing group's IT team improves quality and helps to speed up service for tenants  Strategy Clinic: Is now the time to make a move to Linux?  Users shrug off accounting fraud trial  SSL VPNs make the connection with users  Users to choose as Microsoft rivals mature  Your shout  Australian Customs extends EDS contract  Computacenter delivers for Tradeteam  Seeboard feels power of Computacenter service  The reality checks for successful services  Kier builds foundation for profits  TNT delivers benefit from managed services  Service problems force FT switch  Computacenter makes it happen THUS  Business as usual quest for Dundas & Wilson  All the right moves  Strategy Clinic: The cure for the annual holiday headache  EDS gets US department's �410m contract despite complaints  Outsourcing deals fail to support the business plan  Rotherham squeezes more out of Microsoft to enable e-gov upgrade  Housing Corporation launches inquiry into �17m ASP contract  BT managed service deal to save Ebookers �1.6m  bmi rolls up £60m IT outsourcing contract  Wider vision for career success  Fujitsu wins �5m Visa desktop deal  Thought for the day: Don't ignore the desktop  Employment agency expects to save 40% on IT costs with IBM desktop service  Your shout  Outsource to cut print costs by up to 30%  The resurgence of network management  Too much of the budget is being blown on monitoring hardware  Does your service organisation pass the 'moment of truth' test?  Sears outsources IT to Computer Sciences  Teamwork key to charity's success  IBM lands Delta Lloyd outsourcing contract  Our company board is satisfied - is that it?  Methods to keep your costs under control  PeopleSoft aims hosting services at midmarket  Nokia signs IBM for five-year IT outsourcing deal   IT on trial: is your firm up to the standard?  HP adds copiers and digital pen to printer lineup  Big players set their sights on growing market  Staff benefit from early exposure to new products working for IT companies  Who can you trust to take care of business?  BMC signs three partners for software strategy  Thought for the day: Magnificent obsession  IT leaders must change the attitude of their own end-users  The public sector employers offering the best places to do IT in local government  IBM to standardise Diageo's IT in £300m deal  Unipalm to target SoHo and SME security  The value of mapping your IT landscape  Rewarding customer satisfaction  IBM gets credit from Equifax in �533m outsourcing contract  Micropayments boost for online retailers  EDS opens offshore facility in India  Automatic ID management pays dividends  Thought for the day: Exporting the future  Could self-healing software be the IT director's way of cutting support costs?  Securing more than a return on investment  Demand for CRM skills rises 19%  Sea Containers moves to Win2003  Get out of the sweat shop and onto the web  Strategy clinic: balancing budgeting and innovation  American Express plans enhanced online services  IT helpdesk software will only meet basic requirements  Bookham cuts costs by insourcing Indian IT support staff  Users will be slow to upgrade to MS Office 2003  ITNet bags �36m council contract  PeopleSoft releases HR modules and apps  EDS extends two services contracts  Caveat emptor: buyer beware  Northern Electric signs �30m Logica deal  Bombardier to outsource IT support to CSC  BMC gets $355m Remedy from Peregrine  Matalan outsources IT  Next move: Getting beyond the helpdesk  Character recognition  Coping with the generation game to cut the credibility gap  Dream IT departments do exist  Smart working: We've got it all  Meet the reseller: Don't call me that  PeopleSoft helpdesk software unites HR and CRM  Peregrine users weigh up the options  PeopleSoft beefs up employee management application Back To A-to-Z Index >> Project Management! 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