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	CRM - Strategy - UK �At your service? �Siebel tailors CRM to suit SMEs �How to add true value with hosted IP �Meta: Are you ready for the inter-enterprise integrators? �Siebel gatecrashes the business intelligence party �Siebel sights SMEs for CRM �Siebel to acquire edocs for $115m �The perfect host? �Siebel builds channel sales network �New Office for small businesses �Salesforce.com pushes for integration �Salesforce.com offers developers tool to customise CRM �SSA clarifies its ERP vision �SAP embeds CRM in SME business suite �Your shout �Siebel introduces Chapter 2 �Microsoft targets European SMEs �Siebel blueprint will help customers get the most out of CRM �Siebel looks to custom-built apps to boost bottom line �Salesforce.com builds call centre support �The IT director holds key to sales �The gift of CRM �Oracleworld - Oracle touts grid computing �SAP to speech enable applications �BearingPoint builds scorecard to boost efficiency �Document users' needs before you start building �OracleWorld: users wait for next big thing �EDS picks Siebel as its preferred CRM supplier �Outsourcing overtakes business process in public sector �ROI remains vital in CRM market �ERP drive switches to broader user needs �Nexus tackles IT failure �Oracle plans industry-tailored upgrades �Microsoft Business Solutions aims to be a $10bn business by 2011 �Microsoft's future plans quizzed by partners �I'm mobile, fly me �PeopleSoft's and SAP's plans for the enterprise �IBM's BI stance shows intelligence �Your shout �The cross-platform integration challenge �Meeting notes: 26 May 2004 �PeopleSoft claims Toe a success �A public service �Your shout �IBM introduces WebSphere-based server for SMEs �IBM sales head steps into Siebel CEO shoes �Microsoft develops ERP network for Great Plains business partners �Boards see IT spend as key to unlock growth �Netweaver evolves to become an enterprise services architecture �Embrace our on-demand vision, says IBM CEO �Chinadotcom completes Pivotal acquisition �Data dealings �These are the best places to work in IT �SAP R/3: you got it right or paid the price �Analysts warn of lock-in dangers as Microsoft previews Longhorn �PeopleSoft aims hosting services at midmarket �Risers and floaters �How to make sure the numbers add up �Users access BT-hosted Siebel CRM service �PeopleSoft rolls out latest hosting offering �PeopleSoft and Salesnet pursue hosted CRM �Agile revamps product lifecycle platform �Get the best from CRM �Business strategy must come first �Blueprint is key to successful roll-out �Vendors fighting to beat image problem �CRM: a valuable gift for Red Letter Days �Customer management technologies for SMEs �Major Ingram �Search sharpens BI focus �Compliance tools unveiled to meet US government legislation �Lotus unveils Workplace 1.1 �E.piphany upgrades to 6.5 �Telecoms and network technologies for SMEs: ROI is the key to purchasing decision �Meeting business challenges and sharing knowledge keeps staff happy and skills sharp �Thought for the day: IT must build on Infopath �Siebel to introduce cheap CRM �Siebel CRM OnDemand comes under fire �IBM offers Advantage to SMEs �Software licensing must evolve, executives warn �Competitors prepare for Siebel CRM OnDemand �Leaner Baan focuses on recovery �Government needs an IT supremo �LinuxWorld: Apps suppliers ponder 64-bit Linux �Turn your back on the data centre, says Sun boss �United Utilities avoids �4m hand-coding costs �Thought for the day: Small is beautiful �Thought for the day: The virtual company �PeopleSoft offers refunds in event of Oracle takeover �Enterprise IM set to grow, says study �JD Edwards rolls out business process software �JD Edwards highlights product upgrades �Mining customer data �BEA and Siebel expand integration partnership �UK firms too quick to invest in CRM without considering ROI �Strategy clinic: Consult the experts �Microsoft unveils software integration technology �Interview: Battle to make a difference moves to the front �Larger companies still failing to see payback from their CRM systems �Projects: Build on your investments Back To A-to-Z Index�>> Project Management! The definitive study Download our exclusive research >> Gartner Highlights on ComputerWeekly Subscribe | Mediapack | Terms & Conditions | Privacy Policy | Contact Us | Login�� � 2005 ComputerWeekly.com Ltd. All rights reserved Our publisher also produces websites covering the following topics: Banking Information Travel & Tourism UK Agricultural Services Aerospace Science & Technology Commercial Property HR Information Electronics Farming & Agriculture Global B2B Search Chemical Services & Supplies B2B Search Engine Property Information Hospital & Medical Catering & Hospitality Air Transport Optometry & Optician Construction Event Construction & Contractors Entertainment Search