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	BPO - Case Studies - UK �HR outsourcing gets a boost as BT renews with Accenture �Siemens extends BPO contract with Barclays �Big Blue acquires Equitant �Barclays to extend its BPO contract with Siemens �Barclays extends Siemens back office outsourcing deal �Europe leads US on new outsourcing deals �Phoenix sees large rise in turnover following float �Acquisition strengthens IBM�s insurance portfolio �Don't let the supplier agenda dictate the future of business process management �Barclays to restructure its department �Dell opens another call centre in India �GE to sell 60% of Indian BPO operation �Fine tune BPM to optimise business aims �Indian BPO services face staff shortage �India may lose BPO market share by 2007, says Gartner �India poised for regional IT services growth �Barclays takes 50% stake in its offshore outsourcer �Liverpool makes summer signing �Virus hits Indian BPO networks �Indian BPO units address security concerns �Indian outsourcing continues to boom �US offshoring increasing at faster pace �Tata acquires Phoenix India arm �BPO spending and challenges increase �Unisys sets up India subsidiary �EDS shrinks quarterly loss �India poised to tighten data protection law �EDS to offer bank's BPO services �IBM acquires Indian BPO company Daksh �Goodyear expects �30m savings with IBM BPO deal �Mid-term BPO blues �Atos Origin buys in new strength �EDS sings praises of BPO �Xansa increases India staff �EDS wins �110m outsourcing contract with insurance group �EDS develops business transformation services �Resellers turn from public sector to financial services �The comings and goings of movers and shakers �Accenture doubles India staff to 10,000 �EDS creates BPO services group �Accenture remains strong in BPO market �Financial services firms predicted to spend �7bn on outsourcing by 2005 �LogicaCMG to increase Indian operations staff �Forrester cautions against BPO hype �IBM finalising BPO deal with Procter & Gamble �Gartner: Offshore BPO isn't 'one size fits all' �Thames Water's India deal leads way to offshore future for utilities �Thames Water hands BPO deal to Xansa �Insight CEO confident despite Q2 drop �Perot Systems to acquire Vision Healthsource �EDS opens offshore facility in India �India works on data protection law �PwC sells business process outsourcing unit �Business process outsourcing booming, says Gartner �India enjoys IT boom �Indian outsourcing grows �Offshore deals or employees: you decide �Thought for the day: Multisourcing and the end of the IT mega-deal �IBM and partners provide on-demand BPO �Outsource non-core IT, says EDS chief �Northern Electric signs �30m Logica deal �Countrywide signs BPO deal �A people business �Philippines set to earn $1bn a year from outsourcing �Poor service hinders expansion of BPO market �ACS pulls out of P&G; outsourcing deal �BPO growth is booming in UK �Financial services companies question value of outsourcing �Stretched IT budgets could profit BPO and outsourcing �Gartner: Beware of shaky outsourcingproviders �IT services outsourcing on the increase, says Gartner �Infosys offers business process services �Mixed message from Xansa �BPO: Improve your operations and costs will fall �Competition from India: Opportunity or Threat? �Don't turn your back on business support �Top PLCs' outsourcing secrets revealed �Hays plans expansion into Europe as business process outsourcing sales rise Back To A-to-Z Index�>> Project Management! The definitive study Download our exclusive research >> Gartner Highlights on ComputerWeekly Subscribe | Mediapack | Terms & Conditions | Privacy Policy | Contact Us | Login�� � 2005 ComputerWeekly.com Ltd. All rights reserved Our publisher also produces websites covering the following topics: Banking Information Travel & Tourism UK Agricultural Services Aerospace Science & Technology Commercial Property HR Information Electronics Farming & Agriculture Global B2B Search Chemical Services & Supplies B2B Search Engine Property Information Hospital & Medical Catering & Hospitality Air Transport Optometry & Optician Construction Event Construction & Contractors Entertainment Search