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helpdesk - strategy - UK

�How to add true value with hosted IP
�The perfect host?
�Waterways to cut costs by 35% with Fujitsu
�Trusts highlight local challenge of IT plan
�IT expertise could help firms keep track of 'human assets'
�Strategy Clinic:
Is now the time to make a move to Linux?
�Your shout
�The reality checks for successful services
�Computacenter makes it happen THUS
�Business as usual quest for Dundas & Wilson
�Strategy Clinic: The cure for the annual holiday headache
�Outsourcing deals fail to support the business plan
�Direct control of offshore IT can reduce risk
�BT wins �46m airport voice and data deal
�BT wins �46m UK airports deal
�Thought for the day:
Don't ignore the desktop
�Outsource to cut print costs by up to 30%
�Too much of the budget is being blown on monitoring hardware
�Logica to offer hybrid offshore/UK services
�Teamwork key to charity's success
�Our company board is satisfied - is that it?
�PeopleSoft aims hosting services at midmarket
�HP adds copiers and digital pen to printer lineup
�How can I find a suitable service provider?
�Who can you trust to take care of business?
�BMC signs three partners for software strategy
�The value of mapping your IT landscape
�Could self-healing software be the IT director's way of cutting support costs?
�Strategy clinic: balancing budgeting and innovation
�American Express plans enhanced online services
�Multifunction products:
Who's tipped for the top?
�Strategy clinic: Consult the experts
�'Average hacker' skills shut down US defence systems
�Matalan outsources IT
�Meet the reseller: Don't call me that
�PeopleSoft helpdesk software unites HR and CRM
�Can BA weather the storm?
�Time for IT to lead from the front
�Investing in young minds
�Easy guide to purchasing PCs
�Value versus cost: governing IT on a reduced budget
�EDS to take over Thorntons' IT in model 10-year contract
�Comdex 2001: Cisco pushes for ubiquitous Ethernet connectivity
�IBM self-healer to monitor sick PCs
�Sony extranet development drives a total overhaul of IT
�Compatibility is the key to XP's success
�How to get into IT
�Special report: Protection racket
�The best a manager can get - Managing Contractors
�IBM takes notes on the Web
�Jumping on the broadband wagon
�Peoplesoft takes software off clients
�E-skills explosion demands more staff
�Great aspirations
�The people factor
�The VPN dilemma: in-house or outsourced?
�A list of new players in the e-marketplace
�The VPN dilemma
�MicroScope partner excellence awards
�PSA: Time and motion in the services sector
�Creating online communities
�This is a management issue, not an IT one
�Web success: a moving story
�On call: how the Web gives customer satisfaction
�E-business awards: IT industry award
�IT support: better out or in?
�The rewards of in-house IT
�Your road to outsourcing success
�Pure genius: Guinness drinks to successful reorganisation
�Bank to remain master of 10-year outsourcing deal
�Brave.net world? Microsoft must explain its new strategy
�It takes two to tango
�In search of an IT nirvana
�Audit is key to successful desktop management
�Case Study: Network Instruments� complete IT solution

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