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IT Management�

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helpdesk - management - UK

�Green shoots grow stronger
�Covisint to offer password service to health, finance and government
�New approaches let small firms outsource the complexity of network management
�How BT cut the cost of computing
�Health trust takes helpdesk medicine
�How to add true value with hosted IP
�Pointsec supports Windows Mobile Smartphone
�The perfect host?
�The NCC connection explained
�Who goes there?
�McDonald's gets a taste of future demand with Manugistics roll-out
�Looking after the bottom line
�Thought for the day:
The outsourcing balance
�Trusts highlight local challenge of IT plan
�IT expertise could help firms keep track of 'human assets'
�HP to roll out managed SMB services next year
�Housing group's IT team improves quality and helps to speed up service for tenants
�Strategy Clinic:
Is now the time to make a move to Linux?
�Users shrug off accounting fraud trial
�SSL VPNs make the connection with users
�Users to choose as Microsoft rivals mature
�Your shout
�Australian Customs extends EDS contract
�Computacenter delivers for Tradeteam
�Seeboard feels power of Computacenter service
�The reality checks for successful services
�Kier builds foundation for profits
�TNT delivers benefit from managed services
�Service problems force FT switch
�Computacenter makes it happen THUS
�Business as usual quest for Dundas & Wilson
�All the right moves
�Strategy Clinic: The cure for the annual holiday headache
�EDS gets US department's �410m contract despite complaints
�Outsourcing deals fail to support the business plan
�Rotherham squeezes more out of Microsoft to enable e-gov upgrade
�Housing Corporation launches inquiry into �17m ASP contract
�BT managed service deal to save Ebookers �1.6m
�bmi rolls up �60m IT outsourcing contract
�Wider vision for career success
�Fujitsu wins �5m Visa desktop deal
�Thought for the day:
Don't ignore the desktop
�Employment agency expects to save 40% on IT costs with IBM desktop service
�Your shout
�Outsource to cut print costs by up to 30%
�The resurgence of network management
�Too much of the budget is being blown on monitoring hardware
�Does your service organisation pass the 'moment of truth' test?
�Sears outsources IT to Computer Sciences
�Teamwork key to charity's success
�IBM lands Delta Lloyd outsourcing contract
�Our company board is satisfied - is that it?
�Methods to keep your costs under control
�PeopleSoft aims hosting services at midmarket
�Nokia signs IBM for five-year IT outsourcing deal
� IT on trial: is your firm up to the standard?
�HP adds copiers and digital pen to printer lineup
�Big players set their sights on growing market
�Staff benefit from early exposure to new products working for IT companies
�Who can you trust to take care of business?
�BMC signs three partners for software strategy
�Thought for the day:
Magnificent obsession
�IT leaders must change the attitude of their own end-users
�The public sector employers offering the best places to do IT in local government
�IBM to standardise Diageo's IT in �300m deal
�Unipalm to target SoHo and SME security
�The value of mapping your IT landscape
�Rewarding customer satisfaction
�IBM gets credit from Equifax in �533m outsourcing contract
�Micropayments boost for online retailers
�EDS opens offshore facility in India
�Automatic ID management pays dividends
�Thought for the day:
Exporting the future
�Could self-healing software be the IT director's way of cutting support costs?
�Securing more than a return on investment
�Demand for CRM skills rises 19%
�Sea Containers moves to Win2003
�Get out of the sweat shop and onto the web
�Strategy clinic: balancing budgeting and innovation
�American Express plans enhanced online services
�IT helpdesk software will only meet basic requirements
�Bookham cuts costs by insourcing Indian IT support staff
�Users will be slow to upgrade to MS Office 2003
�ITNet bags �36m council contract
�PeopleSoft releases HR modules and apps
�EDS extends two services contracts
�Caveat emptor: buyer beware
�Northern Electric signs �30m Logica deal
�Bombardier to outsource IT support to CSC
�BMC gets $355m Remedy from Peregrine
�Matalan outsources IT
�Next move: Getting beyond the helpdesk
�Character recognition
�Coping with the generation game to cut the credibility gap
�Dream IT departments do exist
�Smart working: We've got it all
�Meet the reseller: Don't call me that
�PeopleSoft helpdesk software unites HR and CRM
�Peregrine users weigh up the options
�PeopleSoft beefs up employee management application

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