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CRM - Strategy - UK

�At your service?
�Siebel tailors CRM to suit SMEs
�How to add true value with hosted IP
�Meta: Are you ready for the inter-enterprise integrators?
�Siebel gatecrashes the business intelligence party
�Siebel sights SMEs for CRM
�Siebel to acquire edocs for $115m
�The perfect host?
�Siebel builds channel sales network
�New Office for small businesses
�Salesforce.com pushes for integration
�Salesforce.com offers developers tool to customise CRM
�SSA clarifies its ERP vision
�SAP embeds CRM in SME business suite
�Your shout
�Siebel introduces Chapter 2
�Microsoft targets European SMEs
�Siebel blueprint will help customers get the most out of CRM
�Siebel looks to custom-built apps to boost bottom line
�Salesforce.com builds call centre support
�The IT director holds key to sales
�The gift of CRM
�Oracleworld - Oracle touts grid computing
�SAP to speech enable applications
�BearingPoint builds scorecard to boost efficiency
�Document users' needs before you start building
�OracleWorld: users wait for next big thing
�EDS picks Siebel as its preferred CRM supplier
�Outsourcing overtakes business process in public sector
�ROI remains vital in CRM market
�ERP drive switches to broader user needs
�Nexus tackles IT failure
�Oracle plans industry-tailored upgrades
�Microsoft Business Solutions aims to be a $10bn business by 2011
�Microsoft's future plans quizzed by partners
�I'm mobile, fly me
�PeopleSoft's and SAP's plans for the enterprise
�IBM's BI stance shows intelligence
�Your shout
�The cross-platform integration challenge
�Meeting notes: 26 May 2004
�PeopleSoft claims Toe a success
�A public service
�Your shout
�IBM introduces WebSphere-based server for SMEs
�IBM sales head steps into Siebel CEO shoes
�Microsoft develops ERP network for Great Plains business partners
�Boards see IT spend as key to unlock growth
�Netweaver evolves to become an enterprise services architecture
�Embrace our on-demand vision, says IBM CEO
�Chinadotcom completes Pivotal acquisition
�Data dealings
�These are the best places to work in IT
�SAP R/3: you got it right or paid the price
�Analysts warn of lock-in dangers as Microsoft previews Longhorn
�PeopleSoft aims hosting services at midmarket
�Risers and floaters
�How to make sure the numbers add up
�Users access BT-hosted Siebel CRM service
�PeopleSoft rolls out latest hosting offering
�PeopleSoft and Salesnet pursue hosted CRM
�Agile revamps product lifecycle platform
�Get the best from CRM
�Business strategy must come first
�Blueprint is key to successful roll-out
�Vendors fighting to beat image problem
�CRM: a valuable gift for Red Letter Days
�Customer management technologies for SMEs
�Major Ingram
�Search sharpens BI focus
�Compliance tools unveiled to meet US government legislation
�Lotus unveils Workplace 1.1
�E.piphany upgrades to 6.5
�Telecoms and network technologies for SMEs:
ROI is the key to purchasing decision
�Meeting business challenges and sharing knowledge keeps staff happy and skills sharp
�Thought for the day:
IT must build on Infopath
�Siebel to introduce cheap CRM
�Siebel CRM OnDemand comes under fire
�IBM offers Advantage to SMEs
�Software licensing must evolve, executives warn
�Competitors prepare for Siebel CRM OnDemand
�Leaner Baan focuses on recovery
�Government needs an IT supremo
�LinuxWorld: Apps suppliers ponder 64-bit Linux
�Turn your back on the data centre, says Sun boss
�United Utilities avoids �4m hand-coding costs
�Thought for the day:
Small is beautiful
�Thought for the day:
The virtual company
�PeopleSoft offers refunds in event of Oracle takeover
�Enterprise IM set to grow, says study
�JD Edwards rolls out business process software
�JD Edwards highlights product upgrades
�Mining customer data
�BEA and Siebel expand integration partnership
�UK firms too quick to invest in CRM without considering ROI
�Strategy clinic: Consult the experts
�Microsoft unveils software integration technology
�Interview: Battle to make a difference moves to the front
�Larger companies still failing to see payback from their CRM systems
�Projects: Build on your investments

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