BPO - Case Studies - UK

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BPO - Case Studies - UK

�HR outsourcing gets a boost as BT renews with Accenture
�Siemens extends BPO contract with Barclays
�Big Blue acquires Equitant
�Barclays to extend its BPO contract with Siemens
�Barclays extends Siemens back office outsourcing deal
�Europe leads US on new outsourcing deals
�Phoenix sees large rise in turnover following float
�Acquisition strengthens IBM�s insurance portfolio
�Don't let the supplier agenda dictate the future of business process management
�Barclays to restructure its department
�Dell opens another call centre in India
�GE to sell 60% of Indian BPO operation
�Fine tune BPM to optimise business aims
�Indian BPO services face staff shortage
�India may lose BPO market share by 2007, says Gartner
�India poised for regional IT services growth
�Barclays takes 50% stake in its offshore outsourcer
�Liverpool makes summer signing
�Virus hits Indian BPO networks
�Indian BPO units address security concerns
�Indian outsourcing continues to boom
�US offshoring increasing at faster pace
�Tata acquires Phoenix India arm
�BPO spending and challenges increase
�Unisys sets up India subsidiary
�EDS shrinks quarterly loss
�India poised to tighten data protection law
�EDS to offer bank's BPO services
�IBM acquires Indian BPO company Daksh
�Goodyear expects �30m savings with IBM BPO deal
�Mid-term BPO blues
�Atos Origin buys in new strength
�EDS sings praises of BPO
�Xansa increases India staff
�EDS wins �110m outsourcing contract with insurance group
�EDS develops business transformation services
�Resellers turn from public sector to financial services
�The comings and goings of movers and shakers
�Accenture doubles India staff to 10,000
�EDS creates BPO services group
�Accenture remains strong in BPO market
�Financial services firms predicted to spend �7bn on outsourcing by 2005
�LogicaCMG to increase Indian operations staff
�Forrester cautions against BPO hype
�IBM finalising BPO deal with Procter & Gamble
�Gartner: Offshore BPO isn't 'one size fits all'
�Thames Water's India deal leads way to offshore future for utilities
�Thames Water hands BPO deal to Xansa
�Insight CEO confident despite Q2 drop
�Perot Systems to acquire Vision Healthsource
�EDS opens offshore facility in India
�India works on data protection law
�PwC sells business process outsourcing unit
�Business process outsourcing booming, says Gartner
�India enjoys IT boom
�Indian outsourcing grows
�Offshore deals or employees: you decide
�Thought for the day:
Multisourcing and the end of the IT mega-deal
�IBM and partners provide on-demand BPO
�Outsource non-core IT, says EDS chief
�Northern Electric signs �30m Logica deal
�Countrywide signs BPO deal
�A people business
�Philippines set to earn $1bn a year from outsourcing
�Poor service hinders expansion of BPO market
�ACS pulls out of P&G; outsourcing deal
�BPO growth is booming in UK
�Financial services companies question value of outsourcing
�Stretched IT budgets could profit BPO and outsourcing
�Gartner: Beware of shaky outsourcingproviders
�IT services outsourcing on the increase, says Gartner
�Infosys offers business process services
�Mixed message from Xansa
�BPO: Improve your operations and costs will fall
�Competition from India: Opportunity or Threat?
�Don't turn your back on business support
�Top PLCs' outsourcing secrets revealed
�Hays plans expansion into Europe as business process outsourcing sales rise

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